Shipping Policy

Our products are packed with frozen gel ice for transportation via UPS to keep them cold. To help ensure that your products remain in the best condition, we recommend shipping to a location where someone is able to properly store the products upon arrival. This is especially true during warmer months. Even if packed with frozen gel ice, products are no match for the sun if your package is left on a hot porch for several hours.

Orders will be shipped as soon as possible. Generally, orders received before noon Mountain Time will ship the same business day and orders received after noon Mountain Time will ship the following business day. In all cases, orders will ship within three (3) business days.

At your selection, shipment will be made via UPS Next Day Air®UPS 2nd Day Air® or UPS® Ground.  To prevent products from sitting in transit over the weekend, we do not ship UPS 2nd Day Air® on Thursdays and Fridays or UPS Next Day Air® on Fridays. If you are shipping an order during warm weather to a location where the package may be left outside for several hours, we recommend selecting UPS Next Day Air® or UPS 2nd Day Air®.

The Creamery is not responsible for damaged or expired cheese if shipments are deemed undeliverable or if packages are left outside for several hours during warm weather. Do not enter P.O. boxes for shipping purposes. UPS only delivers to physical addresses. We do not require signatures upon delivery of shipments.

Please be sure to contact our store staff with any questions or comments regarding shipping at 833-796-4551, Monday through Saturday 9 a.m. to 6 p.m. Mountain Standard Time or email us at help@thecreameryutah.com.